The problem, in a few plain sentences. What "done" looks like. Skip the backstory unless it matters.
In our words. You correct us. We play it back again — until you say "yes, exactly that."
Very well, very completely, very expertly. Documented, tested and handed over working.
If something won't work, we'll say so plainly — early, not after the invoice.
That's not stalling. That's the part where we make sure we solve the right problem.
Send it in writing when you can. Fewer misreads, faster answers, a clean record.
If it's not a fit, we'll say so and point you somewhere better.
Email us the short version. We'll reply with our playback.